Amazon releases cloud Support API
Amazon Web Services now lets customers file support requests via an API, and has deepened the links between its performance-management software and the rest of its cloud.
The release of the AWS Support API for Business or Enterprise support customers on Thursday lets cloud punters open cases, check on their status, and resolve cases programmatically – no dashboard required. It also makes capacity management available via the API by integrating with AWS Trusted Advisor.
The API lets punters file cases, add notes to the tickets, describe severity levels, and add Trusted Advisor resource checks, among other capabilities. A full list of both Trusted Advisor and Support API commands is available online (PDF).
The API currently supports English and Japanese, and outputs its results in a JSON format. It is available immediately to all Business and Enterprise support customers.