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31 August 2012

Laptop vs. Mobile, Credit Card or Payment Service: What Do Consumers Prefer for Security?

Increasingly, consumers are turning to new online technologies and social media tools to engage in a variety of transactions. While they may offer more convenience, they also pose potential risks to the security of personal information and financial assets. Do consumers understand these risks and are they taking appropriate precautions?

Ponemon Institute is pleased to present the results of the Mobile Payments and Online Shopping Survey. Sponsored by Threatmetrix, the survey focused on issues relating to consumers’ concerns about mobile payments, mobile banking, eCommerce, social network shopping and government payments.

The study surveyed 722 U.S. consumers who self-reported that they are active users of the Internet. On average, respondents spend 24 hours per week on the Internet. Fifty-seven percent make purchases daily or weekly. Despite the amount of time spent on the Internet, 79 percent have either some concerns (53 percent) or serious concerns (26 percent) about fraud when shopping online and 72 percent are concerned in general about becoming a victim of online fraud.

Forty-five percent of respondents report that they have been a victim of online fraud. However, this could include not only identity theft and the loss of financial assets but phishing and other online scams that attempt to gain consumers’ personal information.